Batteries Plus Bulbs - Sutton Battery Company, Inc
  • Columbus, OH, USA
  • $10-12/hour
  • Hourly
  • Full Time

Medical, Selling Incentives, Paid Vacation, 401K, Uniforms Provided


The Retail Sales Associate drives sales growth by flexing into multiple areas of the store including selling, customer service, device repair, processing, replenishing and/or cleaning. Serving the customer is always top priority regardless of work area.

The ideal candidates will be comfortable with small electronic device repair, exhibit retail sales skills, possess excellent customer service and relationship building skills, demonstrate a basic understanding of electronics, and possess an ability to communicate with management.

In addition to the repair technician responsibilities, the successful candidates will also be a team member responsible for selling all of the products associated with the Batteries Plus Bulbs operation.

Don't expect the same droned out routine in this position.  You will eagerly interact with a variety of people - from the individual cell phone user to the big business in need of extensive lighting and mobile power.  As a representative of the store, you'll enthusiastically welcome customers (in person and on phone), offer assistance, maintain an organized and professional appearance (self and store), and adhere to all battery/bulb safety rules and regulations.  And, get ready to move! This position requires movement throughout the store - from cash register sales to product placement and more!

This position offers the ability to get in on the ground floor of an exciting new career opportunity with Batteries Plus Bulbs!

Retail Sales Associate - Customer Service Duties:

  • Assist retail and commercial customers in the purchase of batteries and light bulbs (training provided)
  • Replace batteries in vehicles, watches, key fobs, cell phones, and more (training provided) 
  • Maintain proper inventory by stocking and facing shelves
  • Add-on and upsell product
  • Maintaining store appearance and cleanliness

Tech Duties:

  • Repair cell phones, tablets, and other devices as needed
  • Receive, pack and ship these devices
  • Maintain proper inventory

Qualifications of Customer Service Representative:

  • H.S. diploma/equivalent plus 3-6+ months of previous device repair experience or customer service experience preferred
  • Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
  • Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines
  • Experience as a retail merchandiser, cashier and/or stocking associate is a plus
  • Excellent communication and customer service skills; strong customer service focus; ability to inform, teach, and train
  • Good technical writing skills preferred
  • Working conditions are typical for a retail environment
  • This position requires the employee to regularly use hands to handle or touch electronic products. The position also requires the employee to regularly use a computer and other office equipment, as well as tools
  • This position requires lifting 10-20lbs on a regular and frequent basis, 50lbs on an occasional basis, and more than 50lbs on an infrequent basis

About Batteries Plus Bulbs

Batteries Plus Bulbs, was the first organization to respond to the evolving needs of the replacement battery market. The increasing demand for "specialty" and replacement batteries, combined with our reputation for solving battery problems and providing helpful advice, has led to our rapid success and expansion. This includes light bulbs as well as providing in-store repairs for cracked screens, battery replacements, and more.

Just as we are constantly evolving to satisfy the public's need for mobile power, we understand that our employees have needs as well.  As an employer, we take pride in offering our employees competitive wages and benefits, a supportive work environment, as well as on-going training.  

Batteries Plus Bulbs - Sutton Battery Company, Inc
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